Policies

 

Thank you for your purchase. We value you as a customer and believe quality should never be a compromise. No matter what product you're looking for, we guarantee reliability. If you are not satisfied with your merchandise you may return your item for Pink Credit (store credit). Credit will be processed as an e-gift card and sent via email. Our gift cards have no expiration date. 

 WE DO NOT ISSUE REFUNDS

Customers are responsible for all shipping cost if items are returned.

All Items returned must be unworn, unwashed, and must have tags attached.

 Pink Lady Pearls is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Please know that if issued a store credit all sales are final after store credit has been used.

Exchange Policy

 

  • If you are not satisfied with your merchandise and would like to exchange you may do so for equal value. Exchanges made and items are less than original price may receive Pink Credit (store credit) for the difference.
  • Merchandise has to be returned within 7 business days from the receiving date.
  • Merchandise must be received in order for it to be exchanged.
  • We will take full responsibility if merchandise is damaged in transit to the customer. 

 

Please email: hello@pinkladypearlsboutique.com

Subject line: Return/ Exchange & Order #

 

Local Pick Up Policy

  • We are no longer accepting appointments for local pick ups. All orders processed online will require shipping.
Thank you for being a valued customer and we genuinely appreciate your business!